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What people DO NOT understand about being a call center agent

Posted by Don Balboa on Friday, June 27, 2014 Under: Employment

For those who think that this type of job is boring, you’ll be surprised that it is actually quite fun.  It’s more than simply answering the phone like an answering machine.  In fact, work is fun because it allows one to meet different types of people, by each and every call one takes.  Just like the various customer personalities, the types of calls are likewise as varied as the callers themselves.  There are good calls, or you get to deal with easy-to-please clients.  Then, there are customers who are so hard to deal with.  It can really test your nerves and your patience.  And this is what makes work quality exciting.  You always need to be on your toes, as you don’t simply deal with each and every call in a unique way.  But likewise, how to display a level of professional courtesy, that keeps customers coming back for more. 

This is what makes customer service fulfilling.  It allows one to deal with customers in a proactive manner – attending to their needs in the most professional way possible.  What’s more?  Customer service brings out the best in an agent.  Because it allows an agent to help out the customers, not to mention – be part in making their lives easier and enjoyable. 

Take technical support as an example.  You can turn the customer’s anxiety into a smile, once he finds out that his new android tablet isn’t broken - it simply needs a bit of tinkering to get it running again.  Or the assurance you give to a mother that her daughter‘s open-ended ticket has been transferred to a two-way return flight in so-and-so date package.  Each of these can only be described as priceless.  But don’t think for a moment that call center workers are the no-work, all play kind of person.  In fact, they like to hang out with friends and share stories about life during breaks.  You know, relaxing and just enjoying those precious moments.  And that for them, is why a contact center is the best place to work in.  Not only do you get to help people out, you’re giving a chance to get that perfect work-play balance.  And you can ditch out top-notch customer service, while still enjoying a tasty milk tea at the end of the day.  And savor it, because you know that you’ve made a difference in someone’s life.    

Sykes E-Recruitment Site

In : Employment 

Tags: contest 



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