For those who think that this type of job is boring, you’ll
be surprised that it is actually quite fun.
It’s more than simply answering the phone like an answering
machine. In fact, work is fun because it
allows one to meet different types of people, by each and every call one
takes. Just like the various customer
personalities, the types of calls are likewise as varied as the callers
themselves. There are good calls, or you
get to deal with easy-to-please clients.
Then, there are cu...
To be focused, vigilant and attentive at work, it is
necessary that call center agents take care of their diet, and not take any
risks when it comes to stress. Less
regular mealtimes and high consumption of caffeinated drinks and fast food
characterize the diet of workers which have no discipline. In order to get the call center agents back
in better shape, the Contact Center Association of the Philippines (CCAP) wants
call center workers to become active in fitness and in diet as a form of...
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